Frequently Asked Questions

Directions: click on any question to access its' answer below, or just scroll down to view the complete list.


Question:

How Do I Enroll In An On-Demand or Virtual Training Class?

Step 1:
From the top navigation bar, click Enroll.

The Course Catalog page will display, showing both on-demand courses and training classes.

Step 2:
Expand the desired course and click Enroll.

Note: Most courses will require a unique, single-use enrollment code to gain access.

Step 3:
If an enrollment code is required, enter it into the provided field and click Enroll.

On-demand courses

On-demand courses are not led by instructors. They provide self-paced learning activities that you can complete on your own time.

Instructor-led training classes

Instructor-led training classes are virtual sessions led by a trainer. They provide comprehensive product training and hands on exercises.

Question:

Where Can I Find My Enrollment Code?

You must first purchase your training through your Carbon Black account manager to receive an enrollment code.

Once purchased, an enrollment code for each course will be sent to your company's contact person email.

Note:

If you are a Carbon Black Partner, you do not need a code, and can freely enroll in any course located on the Carbon Black Partner Program page

Question:

How Do I Reschedule (or Cancel) a Class I Am Already Enrolled In?

Step 1:

From the top navigation bar, click the My Courses dropdown.

Step 2:

Click on the course you would like to reschedule.

Step 3:

Locate the Virtual Training Sessions section of the course page and click More Info.

Step 4:

Click Cancel booking.

If you would like to reschedule the session, continue to Step 5.

Step 5:

Enter your reason for cancelling in the space and click Yes to confirm your cancellation.

Step 6:

After clicking Yes, you are returned to the course page.

Review the upcoming available course times under the Virtual Training Sessions section.

NOTE: To see all available sessions, click View all sessions.

Step 7:

Locate your desired session, and click Sign-up at the end of that session’s row.

Step 8:

Confirm your enrollment in the new session by clicking Sign-up on the following page.

Your new rescheduled date and time will now be reflected on the course page under the Virtual Training Sessions section.

Question:

How Do I Access A Course That I Have Enrolled In?

Step 1:

From the top navigation bar, click the My Courses dropdown.

Step 2:

Click on the course you are looking for. This will take your to the course page.

Question:

How Do I Request an Account?

Step 1:

Click Log In in the upper right corner of the page.

Step 2:

Click Create New Account.

Step 3:

Read and agree to the site agreements. (You must agree to the site policies in order to create an account.)

Step 4

Complete the form, selecting an appropriate username and password.

Step 5:

Click Create my new account.

If eligible and our system can identify your company and email address, you will be automatically approved. You should receive an email containing steps to confirm your account.

Step 6

Click the link in the email to confirm your account and complete the process.

Note:

Because only Carbon Black customers, partners, and employees may create accounts on Carbon Black Technical Academy, DO NOT use a personal email address. Use a work email address.

Ensure your First and Last name are entered correctly as this is the name that will appear on certificates of attendance and completion.

You MUST enter your company name. Both your company name & email address are used to verify your eligibility.

Question:

I Received a Message That My Account Could Not Be Approved? What Should I Do Now?

To protect the highly proprietary information contained in CB Technical Academy it is imperative that we verify all users. Since the system was not able to verify you, your account request has been deferred.

This means that your account must be manually verified, and accepted. Please monitor your email inbox. A member of the CB Training Team may contact you within 24 business hours to provide assistance.

Question

How Do I Edit My Account?

Step 1:

Click your name to expand the user menu and select Profile.

Step 2:

Click Edit Profile just below User details to edit your account information.

Important!

While you are editing your profile why not take the time to check that you Timezone is set correctly. This ensures that class times are accurately shown for you.

Step 3:

Once you are done making changes, scroll to the bottom of the page, then click the Update profile button.

Question:

How Do I Update My Profile Time Zone?

Step 1:

Click your name to expand the user menu and select Profile.

Step 2:

Click Edit Profile just below User details then locate the Timezone dropdown.

Note:

Setting your timezone is important for ensuring class times are accurately shown for your location.

Step 3:

Once you have selected the appropriate timezone, scroll to the bottom of the page to click the Update profile button.

Question:

Where Can I Find My Certificate of Completion?

Step 1:

From the top navigation bar, click the My Courses dropdown.

Step 2:

Click on the appropriate course.

Step 3:

As long as you have met all criteria to complete a course, your certificate of completion will appear in the Course Completion section.

Question:

Where Can I Find The Materials For My Upcoming Class?

Materials are distributed for courses in a variety of different ways:

Once in your virtual training class, your trainer will distribute the materials at the beginning or direct you to where you can find them on this site.

Once enrolled in a course the materials can be accessed directly from the course page.

Question:

Where Can I Find The URL For The WebEx Session?

Step 1:

From the top navigation bar, click the My Courses dropdown.

Step 2:

Click on the appropriate course.

Step 3:

Locate the Virtual Training Sessions section of the course page and click More Info.

Step 4:

From this page, click the Join WebEx meeting link.

Once in the WebEx session, you can connect to audio through your PC or you may dial in via conference call. The conference call number appears on the WebEx meeting launch page and also is visible from within the WebEx session.

Note: Once class begins, the More Info link is no longer available.

Question:

How Do I Contact Carbon Black Technical Academy?

To contact Carbon Black Technical Academy, please access the Contact Us form.

You can use this form to ask a general question or to report an issue on the site.

Question

What Are Your Hours of Operation?

The Carbon Black Training Academy is a web based training establishment supported by people who generally follow the same working schedule as if the academy were housed in the Boston MA area.

Support is available Monday - Friday, 8 am – 6 pm EST.

Note: Support in not available during the following holidays each year:

  • New Years Day
  • Martin Luther King Jr Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Day after Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving Day
  • Christmas Eve
  • Christmas Day
Last modified: Thursday, October 3, 2019, 3:02 PM